Reading the words us, our or we refers to OURGEN (80 579 985 192) The words “you” or “your” means you, the visitor to our website.
Customer Service Policy
OURGEN is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. We have a preference that only top quality, trusted branded items are supplied by us. We are a distributor, not a manufacturer of products.
No Unlawful or Prohibited Use
As a condition of your use of our websites, you warrant that you will not use these websites for any purpose that is unlawful or prohibited by these terms and conditions. You may not use our websites in any manner which could damage, disable, overburden, or impair our websites or interfere with any other party’s use and enjoyment of this website. You agree not to hack into areas of this website that are not intentionally made available by us.
This website contains links to other sites; these links are meant for your convenience only. Links to third party sites do not constitute sponsorship or endorsement or approval of those websites. We have no control over the information accessed through links from our site. You use links at your own risk.
All items on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of My Generator or used under licence. You are authorised to download a copy of this material for your own personal and non-commercial use.
If you have any concerns that we are using copyright material without authority, please visit our contact us page.
Feedback and Testimonials
All testimonials displayed on our website have been received from real people. We endeavour to display current testimonials that have been received and are not older than 3 years from the date of receipt. Feel free to give us your testimonial at any time. If you have any feedback, please visit our contact us page.
Cancellation Of Orders
My Generator reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. My Generator may do this for example, but without limitation, where:
(a) OURGEN’S suppliers are unable to supply Goods that they have previously promised to supply;
(b) An event beyond OURGEN’S control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that OURGEN is unable to supply the Goods within a reasonable time;
(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;
(d) You ask OURGEN to cancel your Order.
(e) Where OURGEN cancels your Order after acceptance, OURGEN’S will send you an e-mail notifying you of cancellation.
(f) In the event of OURGEN or you cancelling your Order after payment has been processed, OURGEN will refund any money paid in respect of that Order.
Disclaimer and Limitation of Liability
Nothing stated here is intended to circumvent the requirements of Australian Consumer Law.
We are a supplier of products and rely upon the information provided to us by the manufacturers.
Although we have made our best endeavours to provide you with accurate and updated information in this website, emails, live chat, on telephone conversations or any other ways of communication, we cannot be certain that all such information is free of errors or omissions. As a result we cannot make any representations or warranties as to the accuracy, adequacy, completeness, usefulness, or completeness of the materials provided on this website, emails, live chat, on the telephone or any other ways of communication. You should refer to the manufacturer’s product specifications and instruction manual for specific information regarding the generator you wish to purchase.
Colour samples on our site may appear on your screen slightly differently than in real life as they may vary depending on your screen resolution and other individual settings of your display screen.
In no event will OURGEN’S be liable for any direct, indirect, special, incidental, consequential or punitive damages, or any damages whatsoever, even if OURGEN has been advised of the possibility of the same, based on your use of this website or any information contained in this website, emails, live chat, on telephone conversations or any other ways of communication.
In addition where warranties are implied by law you acknowledge and agree that the total aggregate liability to us is limited to the total amount paid by you for the products purchased that are the subject of the cause of action. We may refund or replace those products at our discretion. See our Payments and Returns Policy for further info.
You agree to defend, indemnify, and hold OURGEN, its officers, directors, employees, agents, licensors, and suppliers harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from or alleged to result from your use or misuse of our websites, or your violation of these terms and conditions.